Course Catalogue, 2026 - Flipbook - Page 31
2026 Course Catalog
11.
12.
CULTURAL SENSITIVITY IN
CUSTOMER SERVICE
FOLLOW-THROUGH
•
Why Cultural Sensitivity Matters
•
Exceptional Service across
Cultures
•
Models to Help Understanding
•
Communication Methods
•
Confronting Bias
•
Upselling Opportunities
•
Preventing Buyer’s Remorse
•
Email Etiquette Follow-Through
•
Customer Feedback and
Course Overview
Course Overview
Satisfaction Surveys
13.
14.
SERVICE ATTITUDE
OPTIMIZING CUSTOMER
COMMUNICATION
ACROSS CHANNELS
•
Keeping Customers for Life
•
Maintaining a Positive Attitude
•
Character/Integrity
•
Service Mistakes
•
Equal Respect
•
Service Resiliency
•
4 Types of Customer Service
•
Outstanding Customer e-mails
and Live Chat
•
Support on social media
•
Mastering Service Phone Calls
•
Strategies for Customer Success
Course Overview
Course Overview
31
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