Course Catalogue, 2026 - Flipbook - Page 30
2026 Course Catalog
6.
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10.
LISTENING
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Authentic Listening
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Increasing Concentration
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Developing Curiosity
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Improving Clarity
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Critical Listening
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Early Problem Recognition
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Four Stages of Creative ProblemSolving
PROBLEM-SOLVING
STRESS MANAGEMENT
DIFFICULT SITUATIONS
MANAGING A CUSTOMER
SERVICE TEAM
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Defining Problems Accurately
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Confident Decision Making
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Crisis Resolution
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Stress for Success
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Stress Management Techniques
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Resiliency
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Balancing Home and Career
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Preventing Job Burnout
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Calming Upset/Irate Customers
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Difficult Customers
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Call Escalation
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Handling Complaints
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Delivering Bad News
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Creating a Strategy
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Essentials of Customer Service
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Advanced Service Management
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Empowering your Team
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Measure Customer Service
Course Overview
Course Overview
Course Overview
Course Overview
Course Overview
Performance
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