Course Catalogue, 2026 - Flipbook - Page 23
2026 Course Catalog
5.
6.
7.
QUESTIONING SKILLS
LISTENING SKILLS
PRESENTATION SKILLS
•
Introduction to STēR Questions
•
Pinpointing Needs
•
Finding Problems
•
Building Needs
•
Questions that Sell for You
•
Authentic Listening Introduction
•
Increasing Concentration
•
Building Curiosity
•
Gaining Clarity
•
Critical Listening
•
Planning Persuasive Presentations
•
Preparing Presentations that Sell
•
Practicing for Perfect Delivery
•
Presenting with Impact
•
Preventing Mistakes and RX for
Course Overview
Course Overview
Course Overview
Anxiety
•
Introduction to Product &
Procedural Knowledge
8.
PRODUCT & PROCEDURAL
KNOWLEDGE
•
Competitive Knowledge
•
Building Credibility
•
Developing Expertise
•
Industry Trend Resource
•
Customer Relationship
Course Overview
Management
9.
CONTACT MANAGEMENT
•
Sales Force Automation
•
CRM Implementation
•
Customer Experience
Course Overview
Management Managing Customer
Expectations
23
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